How Does It Work?
Stage 1
A 2-3 hr meeting with the
Managing Director and if relevant
the manager(s) responsible for
marketing and sales takes place at
the company's premises.
In a stimulating session, all areas
of sales and marketing are
explored and ideas generated in a
structured way.
Questions are used to explore
current practice and encourage
debate on how things could be
done differently to improve
performance.
Here are some examples:
How does your organisation add value for customers?
How do you measure and track the profitability of key accounts?
What future issues are being discussed in key account board rooms today?
What would your major customer like you to do that you are not currently doing?
What marketing techniques have worked, which have failed and why?
Why do you win business, why do you lose a sale/contract?
Is e-marketing appropriate to your business?
Why do you have a web site, how do you assess its performance?
How can you increase the number of customers you have, the amount they buy
and the number of times they buy?
Do your major accounts view you as a supplier or a partner?
Stage 2
Presentation of the written report
to the company.